https://aside.pro/en/blog/ How small teams with many customers stop answering the same question twice. From the people building aside. en-US https://aside.pro/en/blog/chatbot-vs-product-tour-vs-in-app-assistant/ https://aside.pro/en/blog/chatbot-vs-product-tour-vs-in-app-assistant/ A fair comparison for small SaaS teams: what a docs chatbot, a product tour and an in-app assistant that runs actions each take off you, and when each is the wrong pick. Fri, 02 Oct 2026 00:00:00 GMT https://aside.pro/en/blog/let-an-assistant-act-inside-your-web-app/ https://aside.pro/en/blog/let-an-assistant-act-inside-your-web-app/ Expose a few named functions, not your DOM or your API. The model picks one and its arguments, your code runs it, and the user presses what saves, sends or deletes. Thu, 24 Sep 2026 00:00:00 GMT https://aside.pro/en/blog/prepare-dont-commit-assistants-customer-data/ https://aside.pro/en/blog/prepare-dont-commit-assistants-customer-data/ An assistant inside your app should open the screen and fill the form. The person presses what saves, sends or deletes. Why, and where to draw the line. Thu, 17 Sep 2026 00:00:00 GMT https://aside.pro/en/blog/from-help-article-to-action/ https://aside.pro/en/blog/from-help-article-to-action/ Take the help article you send most often and turn its steps into one action your page registers, so the assistant does the steps and the customer presses send. Wed, 09 Sep 2026 00:00:00 GMT https://aside.pro/en/blog/why-product-tours-stop-working/ https://aside.pro/en/blog/why-product-tours-stop-working/ Tours are good at a first look around. They break when the interface moves, when users take a path you didn't script, and when the job changes from learning to doing. Mon, 31 Aug 2026 00:00:00 GMT https://aside.pro/en/blog/what-founder-led-support-costs/ https://aside.pro/en/blog/what-founder-led-support-costs/ A worked calculation of founder-led support you can redo with your own numbers: four inputs, one table, and why the tasks cost far more than the questions. Fri, 21 Aug 2026 00:00:00 GMT https://aside.pro/en/blog/cut-support-calls-small-saas/ https://aside.pro/en/blog/cut-support-calls-small-saas/ A seven-step plan for small SaaS teams: count your conversations, split questions from tasks, fix the docs, and let the product do the repeated tasks with the user. Thu, 13 Aug 2026 00:00:00 GMT https://aside.pro/en/blog/questions-or-tasks-sort-your-support-inbox/ https://aside.pro/en/blog/questions-or-tasks-sort-your-support-inbox/ A copy-paste table to sort your last 30 support conversations into questions and tasks, and find the three tasks that keep turning into calls. Wed, 05 Aug 2026 00:00:00 GMT https://aside.pro/en/blog/the-same-question-every-week/ https://aside.pro/en/blog/the-same-question-every-week/ Your docs already say where the button is. Customers still write in, book a call, or ask for a Loom. Here is why, and what changes when the help can press the button. Tue, 28 Jul 2026 00:00:00 GMT