blog
thinking out loud
ideas on screen guidance, support automation, and product-led onboarding.
category 5 min read
what is ai screen guidance?
ai screen guidance = an ai that watches what the user sees on their screen and speaks instructions in real time. like a copilot sitting next to you.
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support 4 min read
how to reduce support tickets by 40% with ai
most support tickets are how-to questions. screen guidance resolves them in 30 seconds, before they become tickets.
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product 5 min read
the onboarding copilot: guided flows that actually work
product tours are dead. tooltip carousels break on every deploy. flows that watch the screen and adapt are the replacement.
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